Don't Fall for Fake Callers

UECU is aware of a scam targeting financial consumers across the U.S. Fraudsters pose as bank/credit union representatives in an attempt to deplete accounts.

Please read below for information on how you can help us protect your UECU cards and accounts.

How does this scam usually work?

  • A fraudster calls you and pretends to be a representative from your financial institution. They may say that they are calling from UECU or the “Fraud Department.”  Don’t trust caller ID. Calls, texts, and emails can easily be spoofed to look like they are coming from a legitimate source.
  • The fraudster then attempts to verify a transaction you did not make to gain your trust. They may even offer to order you a new card.
  • You are then asked to provide personal or sensitive information, such as your user ID, full or partial Social Security number, PIN, full or partial card number, or account number.
  • Once a fraudster has this information, they will log into your account, transfer funds, and use counterfeit cards to withdraw funds at the ATM or make purchases.

UECU will never contact you to ask for any of the following information:

  • UECU account number
  • Account PIN
  • User ID
  • Mobile/online banking password
  • Credit/debit card CVV number
  • Credit/debit card PIN
  • Social security number (full or partial)

What should I do if I’m contacted?

If you receive a call, email, or other communication from someone claiming to represent a financial institution asking for the information listed above, please do not communicate with them. Instead, contact the financial institution or UECU at 800.288.6423, to ensure the security of your account.

What can I do to protect myself?

  • Always call your financial institution or UECU directly to verify account status or transactions. If you receive a call, text, or email from a party claiming to be from UECU or a financial institution where you have an account, do not provide any account information.
  • Think before you act. Be wary of communications that play on fear (frozen bank account or fraudulent transactions), request personal information (PIN, SSN, account numbers, etc.), or offer deals that sound too good to be true. If you’re ever unsure, hang up and contact UECU or the financial institution referenced in the communication.
  • Never share any passwords, passcode, or PIN, even if they are temporary or one-time codes. Financial institutions do not need to ask for your passwords, and one-time pass codes should only be entered into a system when you are confirming it is your activity.
  • Set up account alerts to notify you of activity on your account. UECU offers free account alerts to notify you for a variety of account transactions. To set up your custom account alerts, log into Advantages Online™, select Services, and then E-Notifications™.

For more Fraud Prevention Resources, visit our Resource Center at uecu.org/fraudprevention

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