For more than 25 years, Utilities Employees Credit Union has consistently received the 5-Star “Superior” Rating from Bauer Financial Inc., an independent firm that analyzes banks and credit unions. To achieve this status, every quarter in which it has been ranked, Utilities Employees Credit Union has been assessed as having the highest ranking level in capital adequacy, asset quality and stability.
BauerFinancial Inc recommends those credit unions rated either 5-Star or 4-Star on a zero-to-five-star scale. These credit unions are deemed safe, financially sound credit unions that are operating well above their regulatory requirements. Bauer classifies each ranked U.S. credit union through a complex formula based on factors including capital, historical performance trends, loan delinquencies and charge-offs, investment portfolio quality, capital reserves, regulatory compliance, and total asset quality. The Bauer Financial Star Ratings Scale uses five levels for credit union ranking: Superior (5 Stars), Excellent, Adequate, Problematic, and Troubled (1 Star). Information about Bauer Financial and its standards for evaluating financial institutions is available on their website at www.bauerfinancial.com.
Utilities Employees Credit Union holds a Superior Rating from IDC Financial Publishing, Inc., an independent firm that provides key performance measurement data for government-reporting financial institutions across the country. IDC Financial Publishing, Inc. calculates a one-number quality rank for each institution along with over 35 key financial ratios. There are six categories: Superior (200-300), Excellent (165-199), Average (125-164), Below Average (75-124), and Lowest Ratios (2-74) and Rank One. The analysis is based on the financial information each institution reports to the Federal Government.
Credit unions rated Superior are classified as the best in all measures. On average, they have the strongest capital ratios, the best asset quality, and are the most profitable. Many of these institutions demonstrate an ability to generate a core return on net worth (ROE) above cost of net worth (COE). For more information about IDC Financial Publishing, Inc. please visit their website at www.idcfp.com.
Fee Schedule Information
|Effective August 1, 2018 – Changes are shaded.|
|Rewards Checking PLUS – A $500 minimum daily balance is required to avoid a monthly fee of $10. Minimum balance fee will be waived if a total of $500 in electronic deposits is made to your Rewards Checking PLUS during the month.|
|Green Light Checking™ – A $12 monthly service fee. No minimum balance requirement.|
|Advantages Money Market Savings™ – A $2,500 minimum daily balance is required to avoid a monthly fee of $10. A $10 excess transaction fee will be charged for each check, draft or debit card payment, above the regulatory limit of six, which posts to your account in a monthly statement cycle.|
|ACCOUNT RELATED FEES|
|Deposited Item Returned Unpaid (check, ACH)||$15.00|
|Non-Sufficient Funds (NSF)
(check, debit item, ACH or other electronic debit)
|Advantages Overdraft Defense™
(check, debit item, ACH or other electronic debit)
|Checking Account Collection||$15.00|
(per day used from Savings, PLOC, VISA®)
(Item posted with exception due to incorrect account information. Fee charged for each occurrence after 30 days from date of notification)
|Replacement Copy of Statement (per copy)||$5.00|
|Account History Snapshot (interim statement)||$3.00|
(check, ACH, withdrawal check, loan check, Treasurer’s Check)
|Stop Payment on a Series of Checks
(checks and loan checks)
|Replacement Withdrawal Check||$15.00|
|Copies of Member Checks
(per check – after 12 free per year)
|Temporary Checks (set of 4)||$2.00|
|Check Printing Charges||$ depends on quantity/style|
|Excess Transactions for Savings Accounts**||$10.00 (per item)|
|Savings Withdrawal by Check
(per check after 15 free per year)
|Copy of Withdrawal Check or Treasurer’s Check||$10.00|
|Dormant Account^||$15.00 per quarter|
(Statement undeliverable during consecutive 12-month period — member is responsible for updating address with credit union OR a closed account check not cashed within six months).
|Direct IRA Transfer||$35.00|
|Account Balance/Deposit Written Verification||$5.00 (per item)|
|Incoming Wire Transfer Service||$5.00 (per transfer)|
*A stop can only be placed on a Treasurer’s Check if lost or stolen.
**There is a fee for check withdrawals and transfers from a savings account exceeding the Federal Regulation D limit of six (6) per monthly statement period.
Refer to your Account Agreement and Disclosures for complete details.
^No member generated activity in last 12 months and aggregate deposit account balance is less than $1000, unless under age 25 or member has an active Loan, IRA or Certificate of Deposit, or if member lives in an active Household.
|LOAN RELATED FEES|
|Payoff Request (faxed or mailed)||$30.00|
|Expedited Mail Service||See Miscellaneous Fees|
|Returned Loan or Visa Convenience Check||$25.00|
|Loan or Visa Payment Returned Unpaid
|Loan Disbursement by Wire Transfer||$20.00 per transfer|
|REAL ESTATE SECURED LOANS AND LINES OF CREDIT|
|Loans Secured with Multiple Deeds||$150.00
per additional deed
(term, payment and/ or rate)
|Satisfaction of Mortgage Fee
when refinancing HE Term Loan or HELOC with another lender
|Refinance UECU Loan
– Refinance HE Term Loan or HELOC (with less than $10,000.00 new money).
– Refinance HE Term Loan or HELOC during first six months.
|Subordination/ Release of Lien Agreement||$ 150.00 per agreement|
|UNSECURED, SECURED, AUTO, MOTORCYCLE, RV & BOAT LOANS
Loan Modification (term, payment and/ or rate)
|Refinance UECU Loan
Term Loan (less than $5,000.00 new money)
|Telephone (TEL) Loan Payment
First two payments are free. Fee will be assessed for each payment over two unless, you have written authorization on file.
|Loan Related Fees will be assessed at time of service and may be financed.|
|Debit Card (ATM) FEES|
|Replacement Card Fee (per card)||$5.00|
|Expedited Card Delivery||$30.00|
|Copy of Debit Card Sales Draft||$12.00|
|Notice: A charge may be imposed on debit card transactions by a.) the automated teller machine (ATM) operator, if the member initiates a transaction from an ATM that is not operated by the institution issuing the card and b.) by any national, regional or local network used to complete the transaction.|
|Account Forfeiture Fee
Account closed within 45 days due to incomplete member documentation or no member transactions.
|$5.00 plus dividends paid and accrued|
|Unlocated Member (bad address)||$10.00|
|Levy, Attachment, Garnishment, Writ, or other legal process||$75.00|
|Research Fee (1 hour minimum)||$25.00 per hour|
|Reconcilement Fee (1 hour minimum)||$25.00 per hour|
|Duplicate Tax Form||$5.00|
|Expedited Mail Service (where available)†:|
|Monday through Friday 2nd-day delivery||$25.00|
|Monday through Friday Standard Overnight||$30.00|
|Monday through Friday Priority Overnight||$35.00|
|Saturday Delivery Priority Overnight||$45.00|
†Additional fees will apply for delivery outside the contiguous United States.
Fees will be deducted from the member’s account at the time of service.
Additional fees could be charged if you utilize services not listed on this website.
UECU News Releases
Message from the President
UECU Celebrates 85 Years
This year, we are celebrating a monumental milestone – UECU’s 85th anniversary. In 1934, with only $10,000 in capital, the Credit Union was organized under the name AGECO Credit Union of Pennsylvania for the employees of Associated Gas & Electric Company. Today, UECU is a billion-dollar financial cooperative that serves 48,000 members nationwide and over 550 partner companies in a variety of utility industries. For 28 consecutive years, UECU has received a 5-star “Superior” rating from BauerFinancial, Inc., an independent firm that analyzes banks and credit unions. Fewer than 6% of the nation’s credit unions have received this prestigious rating for excelling in areas of capital adequacy, profitability, and asset quality.
Our continued growth and success would not be possible without our dedicated staff who go above and beyond every day, our exemplary Leadership Team and Board of Directors, and our valued members. It is because of you and your unwavering loyalty to UECU that we have continued to expand our membership base and our partnerships with outstanding companies. Thank you for referring your family members and co-workers to the Credit Union over the years.
Our promise to you hasn’t changed, since 1934 we’ve been committed to providing you with superior service and value-added member ship benefits. In maintaining our virtual/branchless business model, we’ve been able to keep our operating expenses low, enabling us to return a greater share of profit to you, our member-owner. In 2018, we awarded $797,000 in VantagePoints™ rewards, issued $163,000 in ATM surcharge rebates, offered savings rates 22 times the National average* on Money Market Savings Accounts, and kept our fees low. We’ve continued to add new features to Advantages Online™ and the UECU Mobile Banking App because you shouldn’t be limited by branch locations or office hours. With our online and mobile banking services you can establish and access your accounts from anywhere in the country, at any time. Our goal is to deliver simple, accessible, state-of-the-art mobile and online banking services that enable you to manage your day-to-day finances easily.
In the year ahead, you can look forward to extra membership benefits – more sophisticated virtual banking services, enhancements to the VantagePoints™ reward program, and additional financial education resources available through our new CueItUp program. On behalf of our staff, Leadership Team, and the Board of Directors, I would like to express my sincere appreciation to all of our members. Thank you for choosing UECU as your trusted financial partner and please continue to refer your family members and co-workers to the Credit Union. In honor of UECU’s 85th anniversary and all the incredible utility employees we serve, I’d also like to thank our natural gas workers and utility workers for all they do.
*According to http://rate-watch.com/ on March 5, 2019; average rate used was for Premium Money Market deposits under $10,000. Federally insured up to $250,000 by the National Credit Union Administration.
Fraud and Identity Theft Protection
Stay Informed and Take Charge
Protect Yourself from Fraud and Identity Theft
Protecting your identity has become a challenging task. Hackers have continued to find new and creative ways to access your personal information. Many people feel vulnerable because they may have had their account information or identity stolen at some point. While there isn’t one sure way to prevent identity theft, there are actions you can take to minimize the risk.
UECU is here to help. We now offer an online resource center where you can find information and tips on protecting your identity, avoiding phishing scams, guarding your personal information and more! As a UECU member, you now have access to the entire suite of identity theft and fraud prevention resources included below:
- Online Shopping Safety
- ATM and Debit Card Misuse
- Online Banking Myths
- Home Firewalls: Your Computer’s Locked Front Door
- Good Practices for a Secure Home Computer
- Making Secure Transactions Away from Home
- Avoiding Online Thieves
- Creating a Secure Password
- Avoiding Viruses and Worms
- Avoiding Trojans and Spyware
- Child Safety Online
- Wireless Security
- Old Computer Disposal
- Social Networking Online
- VOIP Security
- Social Media Dangers
- Mobile Device Security
- The Internet of Things
- Identity Theft Prevention
- What to Do if You Become a Victim of Identity Theft
- Monitor Your Credit Union Accounts – Review your banking transactions daily with Advantages Online™ banking and mobile banking. Set up alerts for specific account activities with E-Notifications™. To get started, log into your account with Advantages Online™.
- Protect Your Identity with Lifelock® – UECU members receive a discounted rate on LifeLock® services
- Receive a FREE Credit Report – To receive your free credit report, visit annualcreditreport.com or call 1-877-322-8228
Card Fraud Protection
Card fraud is an ongoing problem that requires consumers and financial institutions to remain informed and vigilant. While debit and credit cards provide the convenience of point of sale purchases, online shopping and cash withdrawals at the ATM, these types of transactions also expose you to the risk of fraud. This is why UECU takes precautions to protect members’ debit and credit card accounts. To find out how, read below. You will also find additional tips for protecting yourself from card fraud.
How UECU Protects You
UECU is committed to safeguarding members’ financial safety and we monitor your credit and debit cards 24/7 for possible fraudulent activity. When we notice unusual or repetitive purchases suggesting criminals may have fabricated cards using stolen card information, one measure is to temporarily reduce our UECU cards’ daily purchase limits at certain retailer types in a geographic region. This safeguards individual cardholders and protects the credit union as a whole from absorbing greater fraud losses that would reduce the profits we return to our membership.
There are times a member’s card usage may be temporarily suspended when suspicious purchase details are flagged – such as a large dollar amount or a geographic location that is atypical for that individual. This allows UECU time to contact the cardholder to verify the purchase or identify it as fraud. For this reason, you will want to notify UECU when you plan to travel out of the country or are about to make a large-ticket purchase. It’s also essential to keep your contact information current with UECU by updating your Account Profile in Advantages Online™ home banking or calling our Member Service team at 1-800-288-6423. The home or cell phone number you have on-file will be used to alert you of any suspected fraud noticed on your UECU cards.
Tips For Protecting Yourself
- Safeguard Your Card Information
Use your card online and in-person only with trusted retailers and shield your plastic card from view when using it in public. Never relinquish your card information (card number, expiration date or security code) in response to an unsolicited e-mail, text message or phone call. Even if the solicitation appears to be generated from a reputable retailer or financial institution, do not respond. UECU will never contact you by phone, email, or by cell phone text message to request your personal information.
- Monitor Your Debit and Credit Card Accounts – Look for Warning Signs
Keep an eye out for unusual credit or debit card purchases by checking your UECU VISA® and account statements and reviewing your transactions using Advantages Online™ home or mobile banking. Make a habit of checking your account online and account statements frequently. You can also set up email and text E-Notifications™ in home banking to receive automatic alerts of ATM or purchase transactions over a certain dollar threshold. Notifications can also be set up by using merchant key words. So set up email and text E-Notifications™, sign into Advantages Online™ and click the services tab.An additional way to protect your credit is to monitor your credit report. Members can obtain a free credit report from each of the three credit bureaus, Equifax, TransUnion and Experian, once per year. You can obtain a total of three credit reports each year. To ensure that you are monitoring your credit report frequently, request a free credit report once every four months. To access a free copy of your credit report, visit AnnualCreditReport.comWhile reviewing your credit report, look for possible fraudulent activity, this may include:
- Credit cards or lines of credit that you did not apply for
- Requests or inquiries for credit that you did not make
- Information on your credit report that is inaccurate; addresses or account information
If you do notice suspicious activity, report it to the credit bureau immediately.
- Protect Your Card at the ATM
Check out your surroundings as you approach the ATM; make sure that nothing looks suspicious. Look at the machine to make sure that it appears to be well maintained and up to date. Also, be aware of anyone that could be approaching you to obtain your card information, such as someone reading over your shoulder. Touch the card reader before you insert your debit card, if it feels lose or as though it has been tampered, do not insert your card. If the card reader appears to be in-tact, complete your transaction, remove your card and be sure to retrieve your receipt. Never leave the receipt behind at the ATM; receipts should always be shredded as they may contain confidential card information.
- Lost and Stolen Cards – React Immediately
In the event that your credit or debit card information is lost or stolen, it is extremely important that you react quickly. This reduces the potential that your card information could be compromised. As soon as you notice that the card has been lost or stolen, you should contact the retailer or financial institution that issued the card to you. This is why it is necessary to write down or store the 1-800 numbers that are printed on the back of each of your debit/credit cards. UECU members also receive extra security and built-in global assistance services with their VISA Power Card™ and Advantages VISA Check Card™. During UECU’s business hours, you may report a lost or stolen card by calling us at 1-800-288-6423. If your card is lost or stolen after UECU’s regular business hours or while traveling internationally, contact Visa Global Customer Assistance Services. From the U.S. or Canada: Direct-dial +1.800.847.2911 From Outside the U.S. or Canada: Direct-dial or call collect with operator assistance +1.303.967.1096. Alternatively, Visa Global Customer Assistance numbers can be found online by visiting www.visa.com and searching for “Lost Card.”
- Learn More
Visit the UECU website periodically for additional tips and information regarding card fraud. For additional facts and resources, visit the following websites:
- National Credit Union Administration (NCUA) Fraud Information Center
http://www.ncua.gov/Resources/Cnsmrs/Fraud Current news and updates on recent scams that could affect credit union members.
- NCUA Division of Consumer Affairs
Information on protecting your finances and avoiding fraud is included in this online collection of financial tools and educational resources for credit union members.
- National Credit Union Administration (NCUA) Fraud Information Center
Federally Insured by NCUA
2019 © Utilities Employees Credit Union. All Rights Reserved.
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All products and services available on this website are available at Utilities Employees Credit Union at 11 Meridian Boulevard in Wyomissing, Pennsylvania.