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Have questions? Need help? Call 800-288-6423
 

Accessibility

Utilities Employees Credit Union is committed to ensuring that our members have reliable access to our products and services. We work hard to ensure that our online, mobile, telephone, ATM, in-person services, and access to information are accessible to those with disabilities. Our Member Services Team is available Monday, Tuesday, Thursday and Friday from 8AM to 5PM EDT at 800-288-6423. Our Member Services Team can be contacted on Wednesdays from 8AM to 3:30PM EDT.

Branch Accessibility

Our branch in Wyomissing, Pennsylvania is designed to meet all federal, state and local standards for accessibility. Accessibility features at our branches include:

  • Exterior: Adequately spaced parking spaces, automated doors, signage, slopes and grading
  • Interior: Member Advocates stationed near the doors, accessible teller windows

Visitors who have difficulty entering or navigating our branches may request assistance from our Member Advocates or any branch employee. We also welcome service animals.

Online Chat

We also offer online chat through our website for members who prefer to communicate with us through those channels.

Mobile/Online

For members who have difficulty visiting a branch or using the phone, Utility Employees Credit Union's online and mobile channels serve as a useful alternative to access our products and services. Utilities Employees Credit Union maintains mobile and browser application compatibility with industry standards and guidelines. To improve your web experience, we recommend utilizing your operating system or browser's native accessibility tools. Learn more about the browsers we support. We're continuing to update our mobile and online platforms to provide greater accessibility.

Accessible features include:

  • mobile apps compatible with AndroidTM & iOS®1 accessibility software
  • keyboard-accessible links
  • color contrast for users with vision impairments
  • text hierarchy to distinguish headlines from content and notation text
  • descriptive links
  • online chat
  • captioned multimedia
 

Suggestions for Improvement

If you have suggestions for how Utilities Employees Credit Union could better serve you, please contact us.